Editing & Resending Communications
Follow the given procedure to modify and resend communication:
On the Collection Communication screen on the Communication List View grid section, click on Communication Number link, under the Communication # column. The Communication edit screen is shown below,
You can change the recipient in the To & CC list, modify the subject and body of the message.
You can click on [Resend Notification] button to again send the message to either the same recipients or different recipients.
You can click on [Close comm] button to close the communication and the status of the communication will be closed and reflected on the main communication screen. Once closed a Communication can be opened and send to various users by the creator of the communication.
You can add more attachments and remove other existing attachments.
You can click on [Forward] button to forward the communication to another user. The following screen opens once you click the[Forward] button,
During forwarding, you will be able to view the Communication subject & number which is being forwarded, select the recipients in To & CClist.
Click (Show History link) to view the history of modifications, attachment addition & removal, resending, forwarding and responses made on an existing Communication message. Sample Communication History is shown below,
In the end, after completing modifications and resending the Communication Message, click on Save & Send to update and resend the Communication.